日本語
English
中國（繁体）Flow of usage
Purchase the desired product plan
You will receive the activation code issuing URL via email.
Complete the activation procedure on the device you want to use and start using it.
About Rakusim
I am not receiving emails.
If you pay by credit card, you will receive the following two emails once your order is complete.
Subject: [Domestic data communication only eSIM | Rakusim] Activation code notification Subject: [Domestic data communication only eSIM | Rakusim] Thank you for your order
If you pay at a convenience store, you will receive an email when your order is complete. (Subject: Thank you for your order)
After confirming your payment, we will send you an "Activation Code Notification" during business hours (10:00-19:00).
If you make a payment outside of business hours, please wait until business resumes.
If you have entered the wrong email address and are unable to receive the email, please contact us using the details below and we will send it to you again.
·Contact form
https://rakusim.net/contact
Can I change or cancel my order?
Delivery will be made by sending an email. We cannot accept cancellations for any reason after delivery. Changes or cancellations can be made before the email arrives.
Are there any initial costs or penalties?
There are no costs other than the plan fee.
Can I make voice calls?
It is for data communication only and cannot be used for voice calls.
Please tell me how to proceed with the opening procedure.
After completing your order, we will send you a separate email with the "URL for issuing the activation code." Please refer to the activation procedure described in that email and complete the activation procedure.
Please tell me which models are compatible with eSIM.
Please confirm from here .
What happens if I run out of data?
The speed will be restricted and the speed will be reduced.
Can I check the amount of traffic?
You can check it on My Page.
Please tell me the flow of usage.
Please select your preferred plan and place your order. After that, you will receive an email with a URL for issuing an activation code. Click on the URL to download the activation code. After that, please follow the instructions in the usage instructions to set it up.
Is there an expiration date?
After placing your order, a URL for issuing an activation code will be sent to the address you registered via email. Please download the code within 48 hours after clicking the URL. The date the download is complete will be the start date of your use.
Plan changes/cancellations, etc.
Will I receive a refund if I cannot set up and use the product?
Please note that we cannot provide refunds even if you are unable to use the product.
I ended up using it for fewer days than I had planned. Is it possible to change the plan?
Delivery will be made when the activation code issuance URL is sent via email. Please note that we cannot accept any changes to the plan after delivery. Changes can be made before delivery.
I have excess communication traffic. Will I get a refund?
We are very sorry, but we cannot provide refunds.
What should I do with my eSIM after I've finished using it?
Just delete the eSIM.
Please note that reinstallation is not possible.
For iPhone
1. Open "Settings".
2. Tap "Mobile Communications" or "Mobile Data Communications."
3. Tap the eSIM you want to erase.
4. Tap "Remove eSIM".
For Android
1. Tap "Settings" → "Mobile Networks".
2. Tap "Advanced Settings" and "Erase SIM" will appear.
3. Click "Erase" and you're done.
*The procedure may vary depending on the OS version and model.